Terms & Conditions
The Pedder Experience Terms
These terms and conditions form part of an agreement between Wild Pedder and the Guests referred to in the booking form.
How to book
Either phone our reservations team or email us to confirm availability. Once an enquiry has been made we will forward a confirmation of tentative booking along with a booking form which the guest must complete within 2 weeks of the booking being made. The form can be returned by post or a scanned copy via email. Bookings are not confirmed until a deposit has been received (see below) and availability on the experience requested confirmed by us.
All pricing is in Australian dollars and quoted on a per person basis. Payment may be made by direct deposit, cheque (AUD only) or credit card (a credit card surcharge of 2% applies).
Bookings are not confirmed until a deposit of $440 (20%) per person has been received if the booking is made more than 60 days prior to departure. For reservations made 60 days or less from departure date, full payment is due at time of booking. Deposits must accompany the booking form.
Prices are quoted on a seasonal basis. The season runs from 1st October to 1st May each year. Please refer to our rates for current prices.
Pricing includes pick up and return from the designated collection and return point; transport to the start of the relevant experience; accommodation; all food; national park passes; Gore-Tex jacket (if required); and two qualified guides for the duration of the experience.
We offer a complimentary wine allocation per night (additional alcohol is available from Pedder Wilderness Lodge at extra cost). No price reduction is available for guests who choose not to avail themselves of a glass of wine.
Cancellation by Guest
If the cancellation is made more than 60 days from departure, a fee of $200 per person will be charged. For cancellations made between 60 and 21 days prior to departure, a fee of $350 per person will be charged. For cancellations within 21 days of departure, no refund is available. The date of cancellation is the date that the Wild Pedder receives written notice of the cancellation.
Cancellation will take effect if you fail to arrive at the pre-arranged meeting place at the time stipulated.
No refund will be paid if you voluntarily leave your experience after it has commenced. No refund will be paid if you need to leave the experience for reasons of bereavement, injury or illness. Travel insurance and medical insurance are therefore strongly recommended.
Realising that the best laid plans sometimes change due to last minute business demands, unexpected family pressures or in the worst case, bereavement, we may if we are satisfied that cancellation has occurred for reasons beyond your control transfer your booking to a future date (based on availability) within the current or next immediate season, for all such cancellations made prior to departure date. If this option is selected, an administration fee of $100 per person will be deducted from monies held. The balance of monies held will be retained by us and allocated against the cost of your replacement experience. Applicable rates will be applied relevant to the date of the replacement experience and the balance billed accordingly.
Cancellation by Wild Pedder
Our experience takes place in very special wilderness settings. We are at the mercy of nature in all her beauty and all her fury. We will under no circumstance knowingly place at risk the health and well-being of our guests and guides. In the case of natural threats, acts of God and the like (e.g. bushfires, impassable snow, unsafe lake conditions etc) we may need to cancel an experience with very little notice. In some cases, this can occur after the experience has commenced. If we need to cancel the whole Experience for any reason, we will fully refund the cost of the experience or provide a replacement experience at a later date convenient to both parties. For a trip that is cancelled after commencement any refunds will be at Wild Pedder’s discretion. Any other costs associated with travel to the designated pick up point, overnight accommodation, meals, etc will not be covered by us and therefore we strongly recommend travel insurance be taken out prior to travel.
Wild Pedder reserves the right to cancel any experience up to 60 days prior to departure in which event a full refund will be made. A minimum of six guests are required to be booked before a departure is guaranteed.
In rare circumstances, due to injury or unforeseen illness, we may need to evacuate you from a remote part of the experience. In many cases, evacuation is on foot (where the guest is physically capable) or by helicopter. Helicopter evacuations are expensive and in most cases will be at a cost to the customer.
There are two forms of Helicopter evacuation:
A) Tasmania Search and Rescue Service; this is a Government funded service at no cost to the evacuee. Search and Rescue would only be used in cases where the condition is deemed to be potentially life threatening.
B) Commercially Operated Helicopter Services; used where the ailment is not life threatening but the evacuee is unable to walk out under their own steam. Sprains, broken limbs, severe fatigue or unexpected illness are usually associated with such evacuations. The cost of such an evacuation varies from approximately $2,000 up to $6,000.
In addition to helicopter costs, any associated staff wages and ground transportation costs will be borne by the customer.
For Australian residents, under the Australian Government Medicare Act, it is prohibited for any domestic travel insurance product to provide any financial reimbursement with regard to ambulance or air ambulance services. We therefore strongly advise our customers to take specific ambulance cover through their health insurance provider.
It is also strongly recommended that our customers take out travel insurance to cover (amongst other things) the costs associated with evacuation.
We recommend Travel Insurance in the strongest possible terms. When selecting a Travel Insurance product, please ensure that it provides cover against personal accidents or injury, medical expenses, emergency repatriation and personal liability, cancellation for any reason including bereavement, delayed flights, lost luggage and personal effects.
On the Wild Pedder experience guests are required to wear lace up walking boots which have ankle support and firm treaded soles. New boots must be worn in. Waterproof or water resistant boots are recommended. Walking shoes, sand shoes and similar footwear are not acceptable.
Arriving on the day of departure for either experience with inappropriate footwear will result in forfeiting your experience without refund.
As part of our duty of care these recommendations are made in the interests of giving you the best chance to have the most enjoyable experience possible.
Health and Fitness Requirements
Guests must be in good health and be fit in order to undertake an experience. Training and preparation work is recommended prior to departure. The more physically prepared you are, the more enjoyable your experience will be. Speak with our staff for more information about health and fitness requirements and experience preparation.
Our longest days walking up to Mt Eliza can be over 14 km of walking, ascending (and descending) some 1300 metres, and out in the elements for over eight hours over the course of a full day.
Medical Forms and Doctors Certificates
Anyone with a pre-existing medical condition is required to disclose it on their booking form and may be required to supply a doctor’s certificate or complete a confidential medical questionnaire.
Guests 69 years of age or older must supply a doctor’s certificate stating that they are in good physical condition and that there are no known ailments or pre-existing medical conditions likely to prevent them from completing the experience.
This step assists us to ensure an enjoyable and trouble free experience for all involved.
We reserve the right to vary or cancel the itinerary, accommodation, or services nominated in the tour descriptions should circumstances warrant that such changes would be in the best interest of the guest, or for any other operational reason.
Statement of Responsibilities
A Wild Pedder experience trip requires a degree of mental flexibility, and you should understand that the trip’s route, accommodation and modes of transport are subject to change without prior notice due to local circumstances. Should Wild Pedder deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. While travelling with Wild Pedder you agree to accept the authority of the leader at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. You understand that Wild Pedder reserves the right to decline, accept, or retain any person as a member of the group at any time. You acknowledge that Wild Pedder contracts with a network of companies, government agencies and individuals to assist in the running of its tours. To the best of Wild Pedder’s knowledge, these third parties are qualified to perform the duties they are contracted to perform. However Wild Pedder will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties. Wild Pedder will not accept responsibility or liability for any traveller who contravenes any law or regulation of any locality visited. No employee, servant or agent of Wild Pedder has authority to vary these conditions.
A Wild Pedder experience is located predominately within a World Heritage Area and National Park. Therefore, environmental responsibilities are taken very seriously. Prior to departure, you will be briefed about such responsibilities however, prior knowledge and awareness is extremely helpful. A good reference on such matters is the Tasmanian Parks and Wildlife Service web site www.parks.tas.gov.au.
Waiver and Release:
1.You acknowledge that undertaking activities in a wilderness area of a National Park is potentially a dangerous undertaking and you are undertaking such an activity at your own risk.
2.You acknowledge and agree that you undertake the experience freely, voluntarily and absolutely at your own risk and with a full appreciation of the nature and extent of all risks involved in the experience.
3.You acknowledge that Wild Pedder is supplying you with recreational services.
4.You hereby to the full extent permitted by law waive all of your legal rights of action against and fully release Wild Pedder (and any of it’s partners, officers, employees, agents or consultants) from all liability (including all claims, costs and demands) connected with your death or personal injury or loss or damage to any property howsoever arising out of or in relation to the participation by you in the Experience including without limitation, any such liability for a negligent or tortious act or omission, breach of duty, breach of contract or breach of statutory duty on the part of Wild Pedder, it’s partners, officers, employees, agents or consultants.
5.This waiver shall bind you and your legal personal representatives.
Limitation of Liability
Wild Pedder does not exclude or limit the application of any provision of any statute (including TPA) where to do so would contravene that statute; or cause any part of this Contract to be void.
Otherwise, and to the extent permitted by law, Wild Pedder excludes all: statutory liability; tortious liability (including negligence), conditions and warranties implied by custom, the general law or statute, and liability for all special, indirect, incidental, consequential or punitive damage, and economic loss, loss of profits, loss of revenue, loss of bargain, loss of goodwill, loss of anticipated savings, or loss of use of products or equipment, arising out of or relating to these terms and conditions, the experience, or any failure to supply or delay in supplying the experience, whether or not Wild Pedder was aware or should have been aware of the possibility of such loss or damage.
Wild Pedder’s liability to you for any breach of any express or implied provision of these terms and conditions is limited, at Wild Pedder’s option, to:
1) refunding the price of the goods or services in respect of which the breach occurred;
2) providing, replacing or repairing those goods; or
3) providing those services again.
You agree to indemnify and keep indemnified and hold harmless Wild Pedder and each of its partners, officers, employees, agents and contractors against any losses, costs, claims, damages, expenses, liabilities, proceedings or demands which any of them may directly or indirectly incur or suffer as a consequence of any breach by you of your obligations under these terms and conditions.
Indemnity Form (example only - agreement can be made via tick box within website booking or hard copy to be signed with payment of deposit where applicable)
We require that all guests sign or agree to the indemnity with payment of deposit. The indemnity is in the following form:
“I hereby agree to indemnify and keep indemnified Wild Pedder, its partners, officers, employees, and agents or contractors or any of them from and against all costs, claims, actions, demands and liability whatsoever and howsoever arising from or in any way connected with the Experience (including any transportation to or from the area in which the Experience is to take place) including such costs, claims, actions, demands or statutory duty or otherwise on the part of Wild Pedder, or any of its partners, officers, employees, agents or contractors, and including any liability in respect of or related to your death, personal injury or loss of or damage to any property owned or possessed by you, but excluding any liability in respect of which the Motor Accidents Insurance Board is bound to indemnify Wild Pedder, its partners, officers, employees, agents or contractors, pursuant to the Motor Accidents (Liabilities and Compensation) Act 1973 of Tasmania.
By signing this form you will also give us various acknowledgements including confirmation that you have been informed of the most appropriate form of footwear for the experience you are undertaking.”
Survival and merger
No term merges on completion of any transaction contemplated by these terms and conditions.
The law of Tasmania shall apply to this Contract.
1.If the person signing this Contract signs it for and on behalf of a Guest the signatory warrants and assures Wild Pedder that he or she has full power and authority to bind the Guest to the Terms and Conditions of this Contract.
2.You acknowledge that Wild Pedder has relied on the representations made by you in relation to if relevant, your authority to sign this Contract, your circumstances, travel insurance availability, age and medical condition which representations you hereby:
1. confirm and warrant are true, correct and complete in every respect; and
2.acknowledge and agree are relied upon by Wild Pedder as representations by you for the purpose of Wild Pedder agreeing to provide the experience to you.
“Wild Pedder” means Wild Pedder ABN 68 334 325 648.
“Booking Form” means the document described as “Booking and Guest Information Form” or such similarly described document recording the details of the guest and the guided experience chosen by the Guest.
“Contract” refers to the agreement between us and you comprised in the Booking form including these terms and conditions.
“Guest” means the person(s) so described in the booking form.
“Indemnity” means the form of indemnity attached to these terms and conditions and marked “Indemnity”.
“Recreational Services” means services that consist of participation in:
1.a sporting activity or a similar leisure-time pursuit; or
2.any other activity that:
1.involves a significant degree of physical exertion or physical risk; and
2.is undertaken for the purposes of recreation, enjoyment or leisure.
“Terms and Conditions” means the terms and conditions hereof which form part of the Contract.
“TPA” means Trade Practices Act 1974 (Cth).
“Experience” means any guided recreational services/experiencing/kayaking/touring operated by Wild Pedder.
“We / us” is, where the context permits, a reference to Wild Pedder.
“You / your” is, where the context permits, a reference to the guest.